Privacy Policy

Orange Ninja Pty Ltd and Five Star Hotels Sydney (“Orange Ninja”, “we”, “our” or “us”) is committed to protecting your personal information and complying with all relevant privacy laws. This Privacy Policy applies to all websites, mobile sites, apps, social media pages, and digital platforms we own, operate or control (collectively, “our websites”), or any future sites branded or operated by us.

By accessing or using any of our websites, you agree to the practices described in this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number
• IP address, location data (if enabled), device/browser info
• Travel preferences, interests, and general enquiry details
• Interaction history with our website
• Any information you submit to us via forms or email

We may also receive data from third-party platforms (e.g., Facebook, Google) when you use their sign-in or social sharing features.

2. How We Use Your Information

We use your personal information to:

• Operate and improve our website and services
• Respond to enquiries and provide customer support
• Send marketing messages and promotional offers
• Analyse website traffic and user behaviour
• Comply with legal obligations
• Track affiliate clicks and marketing effectiveness

We do not collect or store payment information; any booking or payment occurs on third-party affiliate platforms.

3. Legal Bases for Processing (EU/UK GDPR)

We process your personal data based on one or more of the following legal bases:

• Your consent (e.g., for email marketing)
• Contractual necessity (e.g., responding to a travel enquiry)
• Our legitimate interests (e.g., improving our website or marketing analysis)
• Compliance with legal obligations

You may withdraw your consent at any time by contacting us (see Section 13).

4. Your Privacy Rights

Depending on your location, you may have the following rights:

For EU/UK residents (under GDPR):

• Right to access – request a copy of your personal data
• Right to rectify – correct inaccurate data
• Right to erasure – request deletion of your personal data
• Right to restrict processing – request limited use of your data
• Right to object – object to processing based on legitimate interests
• Right to data portability – receive your data in machine-readable form
• Right to withdraw consent – withdraw previously given consent

For California residents (under CCPA):

• Right to know – what categories of data we collect, use, and disclose
• Right to delete – request deletion of your personal information
• Right to opt-out – stop the “sale or sharing” of personal information
• Right to non-discrimination – you won’t be penalised for exercising your privacy rights

To exercise any of these rights, please email us at info@orangeninja.com.

5. Affiliate Links and Third Parties

Our website contains affiliate links to third-party travel providers. When you click one of these links:

• You are redirected to an external site
• That third party may collect your personal data
• Their use of your data is governed by their own privacy policy

We do not control these websites and are not responsible for their practices. We recommend reviewing the privacy policy of any site you visit.

6. Cookies, Tracking & Analytics

We use cookies, tags, pixels, and analytics tools such as Google Analytics to:

• Understand website traffic and user behaviour
• Deliver personalised advertising
• Track affiliate conversions and ad effectiveness

Cookies may collect information such as:

• Device type and IP address
• Browsing activity
• Pages visited and duration

You can manage or opt out of cookies via your browser settings or these links: Google Ads: https://adssettings.google.com · NAI Opt-Out: https://optout.networkadvertising.org

7. Sale or Sharing of Personal Information (CCPA/CPRA)

We do not sell your personal information for monetary value, but we may share limited information with marketing or analytics partners (e.g., via cookies).

Do Not Sell or Share My Personal Information: if you are a California resident, you may opt out of this type of sharing by contacting us at info@orangeninja.com.

8. Disclosure of Personal Information

We may disclose your data to:

• Service providers (e.g., hosting, analytics, email platforms)
• Marketing or advertising platforms (e.g., Meta, Google)
• Regulatory or law enforcement authorities when required
• Third parties with your consent

We ensure these third parties are contractually bound to keep your data safe and confidential.

9. International Data Transfers

We may transfer your personal data outside of your country, including to the United States, United Kingdom, and European Union. When we do, we ensure appropriate safeguards are in place, such as data processing agreements with standard contractual clauses (SCCs) and confirming third-party compliance with applicable laws. By using our services, you consent to these international transfers.

10. Data Retention

We retain your personal information only for as long as needed to fulfil the purposes outlined in this Policy and comply with legal, accounting, or reporting obligations. After this time, we securely delete or de-identify your personal data.

11. Data Security

We take reasonable physical, electronic, and administrative measures to protect your data from loss, misuse, and unauthorised access. However, no system is 100% secure. If you suspect a breach, please contact us immediately.

12. Children’s Privacy

We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it.

13. How to Contact Us

For privacy-related enquiries, complaints, or to exercise your rights, contact: Orange Ninja Pty Ltd · Email: info@orangeninja.com · Website: https://www.orangeninja.com

14. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be effective when published on any of our websites. Your continued use of any of our websites indicates your acceptance of the updated policy.

Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of all websites, platforms, and services operated by Orange Ninja Pty Ltd (“Orange Ninja”, “we”, “our”, or “us”), including any current or future website, microsite, landing page, or online platform under our control.

By accessing or using any of our websites or services, you agree to these Terms in full. If you do not agree, please do not use our websites.

1. Overview of Services

Orange Ninja operates as an online travel agent and publisher, primarily using affiliate partnerships to promote travel-related services such as hotel bookings, flight search, and other tourism content. We do not directly sell, process, or deliver any travel bookings or services. All bookings are facilitated by third-party providers accessed via affiliate links.

2. Affiliate Disclosure

Some links on our websites are affiliate links, which means:

• If you click on a link and make a purchase, we may receive a commission at no additional cost to you.
• These links redirect you to third-party booking sites (e.g., hotel aggregators, travel providers).

We are not a party to any transactions you enter into with third-party providers. You are responsible for reading and agreeing to their terms and conditions before making any booking.

3. Use of Website(s)

You agree to:

• Use our websites for lawful purposes only
• Not use the websites to harm, hack, overload, or disrupt any system or network
• Refrain from automated scraping, data mining, or commercial exploitation without our written consent

You must be at least 18 years of age or the age of majority in your jurisdiction to use our services.

4. Content and Intellectual Property

All content on our websites, including text, graphics, logos, icons, images, and layout, is owned by or licensed to Orange Ninja and is protected by Australian and international copyright, trademark, and intellectual property laws. You may not reproduce, copy, republish, upload, transmit, or distribute any part of our websites without express written consent.

5. Pricing, Availability & Accuracy

We aim to present up-to-date and accurate information from our affiliate partners, including details on pricing, availability, accommodation features, and travel inclusions. However, this information is provided to us by third parties, may change without notice, and may occasionally be incomplete, outdated, or inaccurate despite our best efforts.

We make no guarantees as to the accuracy, quality, reliability, or availability of any information displayed on our websites that originates from affiliate or third-party sources. You acknowledge that Orange Ninja is not the supplier of the travel product or service, and we are not responsible for any errors, omissions, or inaccuracies in third-party content.

6. Bookings and Payments

All bookings made via our website are fulfilled by third-party providers. Orange Ninja does not collect payment or process bookings directly. Any issues or disputes related to bookings should be addressed directly with the respective provider.

7. Cancellations and Refunds

Cancellation and refund policies are determined by the third-party providers. It is your responsibility to review and understand these policies before making a booking. Orange Ninja is not responsible for any cancellations, changes, or refunds.

8. Limitation of Liability

To the fullest extent permitted by law:

• Orange Ninja makes no warranties or representations about the accuracy or completeness of content on the site.
• We are not liable for any loss, injury, claim, or damage arising from your use of or reliance on the content, booking or transaction errors from third-party providers, or service disruptions.

9. Indemnification

You agree to indemnify, defend, and hold harmless Orange Ninja, its officers, employees, affiliates, and contractors from any claims or damages arising out of your use of the websites or services, your breach of these Terms, or your interaction with third-party booking providers.

10. Third-Party Links and External Sites

Our websites may include links to third-party sites. We are not responsible for the content, accuracy, or privacy practices of external websites or any product or service obtained via such links. Use of third-party sites is entirely at your own risk.

11. International Access & Local Laws

Our websites may be accessed globally. However, we do not represent that content or services are available or appropriate in every jurisdiction. You are responsible for complying with local laws in your country.

12. Compliance With Global Laws

For EU/UK users: you have rights under the GDPR, including data access, correction, deletion, and objection to processing. See our Privacy Policy for full details.

For US (California) users: under the CCPA, you have the right to request information about how we collect and share data. You can opt out of “sale or sharing” of your information via our Do Not Sell My Info mechanism.

13. Dispute Resolution

For EU users: you may refer unresolved complaints to the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

For US users: any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless otherwise agreed in writing.

14. Amendments to Terms

We may revise these Terms at any time. The latest version will always be posted on our website(s). Continued use of our services after any change constitutes your acceptance of the updated Terms.

15. No Liability for Travel Services or Injuries

Orange Ninja is not the provider of any accommodation, transportation, or travel service. All bookings made via our website are fulfilled by independent third-party companies. We do not own, operate, maintain, or control any of the travel services promoted through affiliate links on our websites.

Therefore, to the maximum extent permitted by law:

• We do not accept responsibility or liability for any loss, injury, illness, death, property damage, inconvenience, delay, or other issue resulting from your use of a product or service obtained through our affiliate partners.
• We are not liable for the safety, condition, maintenance, legality, or fitness-for-purpose of any third-party product or service (e.g. hotels, airlines, campervans, rental vehicles).
• You agree that any issues, claims, or legal actions arising from your use of such services must be directed to the third-party provider directly.
• This includes — but is not limited to — claims arising from defective, poorly maintained, dangerous, or misrepresented travel products.

16. Contact

Orange Ninja Pty Ltd · Email: info@orangeninja.com · Website: https://www.orangeninja.com